Have you ever felt like there is some feedback that you wanted to give a brand regarding one of their products or services but you didn’t know where to begin with reaching them? If this even remotely resonates, here are 3 tips that will help with getting even the most prominent brands to listen to you.
- Take Surveys. Believe it or not, Brands and Services do want to hear from you but the feedback loops are not always the easiest to find. Thanks to survey sites like SurveyJunkie.com, after signing up, you can take surveys and provide your opinion on just about any topic. The best part about taking surveys, aside from providing your opinion is that, you get paid! If you are unsure how they work or you want to see what others think before you sign up, check out reviews on TrustPilot.
- Contact any brand through through their website. This one is obvious although you would be surprised at how many people just don’t do it! A few years back, during Black Friday, I reached out to a large retailer’s marketing department when their site was down during a 1 day sale. I was furious as I had been waiting for this deal all winter only to be completely helpless when I saw the 404 error appear; my email to them was not the nicest. The next day, I had received a thank you email for letting them know about the error and I was even given a 25% off coupon to use for my next visit. Even more, they had extended the sale another day due to the inconvenience it had caused their customers so I was actually getting discounts for providing my feedback. Bottom line, your feedback can save brands millions of dollars and if you are lucky, yourself a few extra bucks.
- Social Media. Facebook and Twitter are two of the best avenues to contact brands since that is where brands communicate with their users. If you have tried reaching out through their website and have not had any luck, try posting on their social media page. Having that information made public will increase their urgency to get back to you.