This is the Privacy and Cookies Policy for the UK and EEA operations for Survey Junkie (the “Privacy Policy”). It applies to the information you provide when you use any of our services, including:
When we refer to all of these services together, we refer to the “Services”.
The Services is an online market research community that is owned and operated by DISQO, Inc. (www.disqo.com). “DISQO” or “Survey Junkie” or “Our” or “Us” or “We” refers to DISQO, Inc. and its subsidiary and affiliated companies. For the purposes of United Kingdom and European Economic Area data protection law (“Data Protection Law”), the data controller is: DISQO Inc, 400 N. Brand Blvd, 6th Floor, Glendale, CA 91203.
DISQO offers a market research, consumer insights, and analytics platform that sells and delivers data and analytics to the market research industry and various business clients. We believe consumers like you deserve better products and services, and we built Survey Junkie to help you share information with brands and market researchers, so they better understand consumers.
We are committed to protecting your privacy and ensure that we do so at all times in line with Data Protection Law. This Privacy Policy explains how we collect, use, and share your information when you use our services and your rights with respect to this information.
Please read this policy carefully to understand our information practices. By using our Services, you are agreeing to the practices described in this Privacy Policy.
This policy sets out:
We will collect and process the following personal data from you:
When you register and participate in Surveys, you may be asked for your personal opinions, as well as demographic information, such as your age, gender, income, occupation, and household composition.
In addition, you may be asked to voluntarily provide “Special Category Data” – this is information that discloses or reveals sensitive information such as your race and ethnic origin. We use these profile answers to match users to the survey's target audience.
You may of course refuse to answer these or any other questions or discontinue participation at any time.
You may be asked to provide information about your identity such as a photo, video, a copy of a valid government-issued photo identification (ID) card or document, or a combination thereof. We share this information with third-party identity verification companies to verify your identity and prevent fraud. However, we do not sell or share this information to other third parties for any other purpose. You may refuse to provide this information at any time and choose an alternative method of verification.
Note that when you click on a Survey, you will be taken to the third-party website where the Survey is hosted. Your personal data will then be processed by that site in accordance with their own privacy notice and we will not be responsible for that aspect of the processing (nor will we see personal data input into the Survey – this is an entirely separate activity). You will be redirected back to the Services once you have completed the Survey, and we will be notified from the third-party survey provider as to the completion-status of the Survey.
This is information about you that you give us by filling in forms within our Services or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our Services, search for a product, participate in discussion boards or other social media functions on or via our Services, enter a competition, promotion or survey, submit a query, and when you report a problem with our Services.
The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and login and password details.
Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Digital Fingerprinting. Generally, digital fingerprinting assigns a unique identifier to your device or computer based upon the device's or computer's technical settings, characteristics, and IP Address. We use digital fingerprinting technology for quality control and validation purposes and fraud detection and/or prevention, including, but not limited to, identifying duplicate or fraudulent respondents.
Digital Advertising. We allow third-party companies to collect certain non-personally identifiable information when you visit our website. These companies may use cookies, pixels, or other technologies to collect and use non-personally identifiable information collected during your visits (to this and other websites) to provide advertisements about goods and services likely to be of interest to you. This is known as interest-based advertising, and the data used may include hashed and/or encrypted data, clickstream information, browser type, time and date, and subject of advertisements clicked or scrolled over.
In this case we will have informed you via this policy (and, if appropriate, at regular intervals when we collected that data) if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Cookies are small information packets sent to and stored by web browsers. We use both session cookies and persistent cookies. Session cookies expire when you close your browser. Persistent cookies remain on your device or computer indefinitely until deleted.
We may use session and persistent cookies for several purposes including, without limitation, to provide a better Survey experience, for quality control, for validation, to enable or facilitate Survey participation, tracking of completed Surveys or other completed actions, and for fraud detection and/or prevention.
Cookies help us recognize your browser and capture and remember certain information that you previously shared with us, such as your setting preferences. Most browsers allow you to refuse to accept cookies through browser settings. However, you must have cookies enabled on your browser to use our Services. We set this out in more detail in our Cookies Policy
We believe consumers like you deserve better products and services, and we built Survey Junkie and the Services to help you share information with brands and market researchers. DISQO sells and shares this information to our clients so they better understand consumers.
Additionally, we may also use information collected through the Services for the following reasons:
You can see a full list of the types of data we process, the purpose for which we process it and the lawful basis on which it is processed here.
Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal data for marketing analysis and to provide you with promotional updates and communications about our products and services.
If you want to delete or permanently opt out of your Survey Junkie account, write to Customer Service by selecting “contact us” on our help page. Your account cannot be reinstated once it has been deleted and you will lose any unredeemed points. If your membership has been permanently deleted, but you wish to become a member of Survey Junkie again (to use the Services and participate in Surveys), you will need to sign up with a different email address.
If you only want to opt out of your participation in the SJ Pulse Applications, you can disable and delete the specific SJ Pulse Applications technology you are using as described below:
We may give your information to:
Our selected third parties may include:
We will disclose your personal data to third parties:
The data that we collect from you may be transferred to and processed in locations outside the European Economic Area ("EEA").
Where your information is transferred outside the EEA, we take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism, and that it is treated securely and in accordance with this Privacy Policy.
We may transfer your personal data outside the EEA:
In particular we may transfer your personal data to the US, to enable third parties such as PayPal and Salesforce to provide us with their services and to support your use of the Services. Where we do this, we enter into the standard UK or EU-approved transfer clauses to ensure the continuing protection of your personal data abroad.
Protecting the safety of children when they use the Internet is important to us.
Our Services is not intended to be used by individuals under eighteen (18) years of age, and we do not knowingly collect personal data from anyone under the age of 18. If we become aware that we inadvertently collected personal data from anyone under this age, we will delete such personal data. Parents, guardians, or other persons with parental rights should contact us if they believe that we have collected personal data from anyone under the age of 18.
By using the Services, you confirm to us that you are over 18.
Payments made on the Services are made through our payment gateway provider, PayPal. You will be providing credit or debit card information directly to PayPal which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to PayPal is not within our control and is subject to PayPal’s own privacy policy and terms and conditions.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site contains links to external sites. We are not responsible for the privacy policies or the content of such sites.
We retain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for a reasonable period of time after that to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes..
You have the right under certain circumstances:
Where the processing of your personal data by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us here.
You can also exercise the rights listed above at any time by contacting us at [email protected] or complete the following Data Subject Access Requests Form.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority (see LINK ). The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.
Any changes we make to our Privacy Policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by email. This Privacy Policy was last updated on 05/05/2022.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: [email protected]
or by mail at:
400 N Brand Blvd, 6th Floor
Glendale, CA 91203
This section sets out:
It forms part of our Privacy Policy set forth above which you should also read.
Purpose/Activity: Registering you as a new customer for the Services
Purpose/Activity: Setting up your General Profile for participation in Surveys
Purpose/Activity: Record keeping regarding your participation in Surveys
Purpose/Activity: Redemption of Points
Purpose/Activity: Analysing Services usage
Purpose/Activity: Promotional updates and communications