Survey Junkie Member and Non-Member Privacy Policy
Survey Junkie is an online market research community that is wholly owned by consumer insights platform DISQO, Inc. (www.disqo.com), which delivers data and analytics to the market research industry. This Privacy Policy covers how Survey Junkie collects, uses, and shares your personal information and the rights you have with respect to your personal information.
This Privacy Policy applies to the information you provide to us when you visit SurveyJunkie.com (the “Website”), participate in any Survey Junkie panel or subpanel (“Panel”), or use any Survey Junkie products and services, including without limitation, downloading and installing Survey Junkie's mobile or desktop applications (“Survey Junkie Applications”). Please read this policy carefully to understand our information practices. By using this Website, any of the products and services offered on or through the Website, or the Survey Junkie Applications, you are agreeing to the practices described in this Privacy Policy.
This Privacy Policy sets forth the collection, use and disclosure of personal information (“Personal Information”) and other information by Survey Junkie in connection with Survey Junkie's Services (as defined below). Survey Junkie's Services provide you with the opportunity to join a Panel (as defined below), participate in surveys (whether as a Panel member or a non-Panel member), use the websites associated with the Panels, download and use the Survey Junkie Applications, and receive and redeem rewards and incentives, including, without limitation, promotions and sweepstakes entries offered in connection with Panel membership and/or the completion of surveys (collectively “Services”). Registration with, use of, and access to Survey Junkie's Services and the Survey Junkie Applications are subject to Survey Junkie's Panel Terms and Conditions. Your use of Survey Junkie's Services is completely voluntary.
For clarification, this Privacy Policy applies to all of Survey Junkie's survey research Panels, including, without limitation, Survey Junkie (each a “Panel” and collectively the “Panels”), unless the panel displays a different privacy policy. All references in this Privacy Policy to Survey Junkie include Survey Junkie and its subsidiary and affiliated companies. All references to “us” or “we” refer to Survey Junkie.
For the purpose of this Privacy Policy, the term “Personal Information” shall include, without limitation, any information that identifies you inclduing your name, address (es), telephone number(s) (including home, mobile, and/or business telephone numbers), email address (es), date of birth, the unique identification number we assign to you, reward, loyalty, or incentive account numbers and Personal Information (as defined herein).
Information You Provide
We collect information from Panel members during and after registration, including, without limitation, during participation in a survey and in connection with the receipt and redemption of rewards and incentives. Information may be collected in various ways, including through inquiry forms, registration forms, surveys, and contests. Survey Junkie collects additional data included in your member profile you submit voluntarily. When you sign up for a Panel you will be asked to provide certain Personal Information, including but not limited to your name, address, telephone numbers, email address, date of birth, racial and gender information.
In addition to the collection of Personal Information mentioned above, during and subsequent to the registration process, you may be asked to voluntarily provide or disclose Sensitive Personal Information. “Sensitive Personal Information” means Personal Information that discloses or reveals health and medical conditions including disability status, sexual orientation or sexual life, and race/ethnic origin. Sensitive Personal Information is used to target survey opportunities to you. You may refuse to answer certain questions or discontinue participation at any time.
Certain Survey Junkie mobile or desktop applications may collect and use geolocation information through GPS, WiFi, and cellular triangulation to provide location tracking services. You will receive prior notice and will be asked to consent before your geolocation information is collected. If you do not want to provide your geolocation information through the Survey Junkie Applications, you may use the settings available on your mobile phone, computer, or device to limit the sharing of geolocation data at any time.
We collect, use, and share online browsing information on your mobile phone, computer, or device in connection with websites, mobile websites, advertisements, browser applications, and third-party mobile applications such as clickstream data, browsing history, the pages viewed and the time spent, links clicked, and conversion information to track your online behavior over time and across different websites in order to understand your online preferences and interests.
In certain circumstances, you may be asked to provide certain information about your identity such as a photo, picture, video, a copy of a valid government issued photo identification (ID) card or document, or a combination thereof. This information will be solely used for identity verification or fraud prevention. We use third-party identity verification processors who specialize in the secure online capture and processing of identity information. We do not store or retain any identity information. You may refuse to provide this information at any time and, instead, opt for alternative methods of verification.
When you join a Panel, we ask you to provide us with information such as your name, telephone number, address, and email address. We may use this information to send you a verification email or text message, mail a verification postcard, or make a call to confirm and verify your identity. If you use Facebook to sign up, Facebook may share some of the information that you have provided to them with us. When you participate in surveys, you may be asked for your personal opinions, as well as demographic information, such as your age, occupation, and household composition.
We may also collect your telephone number in order to better facilitate your use of the Services. By way of example, we may use your telephone number to identify you, or to send you reminders or other information, via voice or text message, about Surveys you have participated in, or about future Survey or other opportunities. By giving us your telephone number, you expressly consent to receive a phone call or a text message from us. For information on how to opt out of telephone communications, see the “How to Opt Out” section below.
When you redeem points, we may ask you to provide us with additional information in order to transfer rewards to your PayPal account or initiate ACH transfers to your bank through Dwolla, a third-party payment processor. The information requested may include: PayPal email address, bank account holder's name, bank account number, bank routing number, and bank account type. If you earn more than certain monetary thresholds on Survey Junkie, we may be required by law to obtain your social security number for government tax reporting purposes. Please contact support if you have any questions.
Please contact support if you have any questions.
Information Collected Through Automated Means
We may also collect certain information automatically, such as information about: (i) your device or computer and its capabilities, including, but not limited to, the operating system, IP address, device carrier, device type, time zone, network status, browser type, browser identifier, location and other information that alone or in combination may be used to uniquely identify your device or computer; and (ii) your activities in connection with Survey Junkie Services, including, without limitation, survey data and responses, and reward, incentive, and/or sweepstakes information. Specific examples of this information, and the technology that collects it, are below:
Cookies. Cookies are small information packets sent to, and stored by web browsers. We use both session cookies and persistent cookies. Session cookies expire when you close your browser. Persistent cookies remain on your device or computer indefinitely until deleted. We may use session and persistent cookies for several purposes including, without limitation, to provide a better survey experience, quality control, validation, to enable or facilitate survey participation, tracking of completed surveys or other completed actions, and for fraud detection and/or prevention. Cookies help us recognize your browser and capture and remember certain information that you previously shared with us, such as your setting preferences. Most browsers allow you to refuse to accept cookies through browser settings. In order to use Survey Junkie, you must have cookies enabled on your browser.
Log Files. We may automatically gather and store certain information in log files, including, without limitation, data available from your web browser, including, without limitation, IP Address, browser type, Internet service provider, pages you visit, referring/exiting pages, operating system, date/time stamp and click stream data.
Digital Fingerprinting. Generally, digital fingerprinting assigns a unique identifier to your device or computer based upon the device’s or computer’s technical settings, characteristics and IP Address. We use digital fingerprinting technology for quality control and validation purposes and fraud detection and/or prevention, including, but not limited to, identifying duplicate or fraudulent respondents.
Digital Advertising. We allow third-party companies to collect certain non-personally identifiable information when you visit our web site. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, see the “Digital Advertising“ section below.
Information Collected from Third Parties
We may obtain Personal and demographic information from third parties, including, but not limited to, information services bureaus. We may use the Personal and demographic information for various purposes, including, without limitation, data validation, data append, identity verification, and fraud detection purposes.
How We Use Your Information
SurveyJunkie and DISQO, Inc., a consumer insights platform that wholly owns Survey Junkie, may use your information for the purposes described in this Privacy Policy.
We use information collected through Survey Junkie Services and the Survey Junkie Applications as follows: (i) to communicate with you regarding your membership with a Panel; (ii) to communicate with you regarding your participation in a survey(s); (iii) to tailor survey opportunities to you; (iv) to send you notifications of survey opportunities; (v) to comply with any and all legal obligations, including, without limitation, tax obligations; (vi) to administer and manage our reward and incentive programs and fulfill your requests for rewards and incentives; (vii) to facilitate your entry into sweepstakes and promotions and communicate with you regarding such entries (viii) to update our records; (ix) to comply with any data suppression obligations or requirements; (x) for identity verification and fraud detection and/or prevention purposes; and (xi) as otherwise permitted under to this Privacy Policy or as otherwise authorized by you.
In addition, we may use the information collected through the Survey Junkie Services and the Survey Junkie Applications for the following business purposes: (i) identify you as a user of the Services; (ii) build, maintain, and improve Survey Junkie's products and services; (iii) build, maintain, and improve DISQO's products and services; (iv) create a profile of your interests and preferences based on your online activity; and (v) to use your information, in a depersonalized or aggregated form, to understand online user behaviors.
Communications You Will Receive
We may contact you via phone or email for the purpose of: (i) sending you survey invitations, (ii) communicating with you regarding your survey participation (past, present and/or future),(iii) communicating with you regarding reward or incentive information, inquiries, and redemption, (iv) communicating with you regarding sweepstakes or prize draw promotions, (v) sending you newsletters, (vi) sending you notices required to be provided under this Privacy Policy or required by law, (vii) communicating with you regarding promotions, (viii) responding to inquiries received from you, and (ix) sending you communications to confirm your identity and for fraud detection and prevention purposes.
By agreeing to become a Panel member, you agree to receive invitations to participate in surveys. You may unsubscribe from Panel membership at any time, see “How to Opt Out" below.
Links to Third Party Websites
This Privacy Policy applies solely to the Services and Website and not to any other product or service. The Services and Website may contain links to third-party websites that we believe may offer services or useful information. In addition, when you navigate to a third-party survey website, you may be asked to provide information to that website. The policies and procedures we described here do not apply to those websites. Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We recommend that you carefully read the privacy policies of each site.
Digital Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers“) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the website and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.
Your may visit www.aboutads.info or www.networkadvertising.org/choices to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the Digital Advertising Alliance (“DAA“) self-regulatory program and the Network Advertising Initiative (“NAI“). If you delete your cookies or use a different browser or mobile device, you must renew your opt-out choices exercised through the DAA WebChoices tool. Note that electing to opt-out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools that limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
If you wish to opt-out of interest-based advertising in mobile apps on your device by companies that participate in the DAA's AppChoices app, you may download that app onto your device and exercise your choice. AppChoices is available at the links below:
How Your Privacy Is Protected
We use reasonable security measures to protect against the loss, misuse and alteration of data. We regularly update and maintain our security and privacy practices to ensure that your Personal Information remains protected at all times.
Special Note About Minors
Our Services are not designed or intended for use by any individual under the age of sixteen (16) and we do not knowingly collect Personal Information from anyone under the age of sixteen (16). If we become aware that we inadvertently collect Personal Information from anyone under this age threshold, we will promptly delete such Personal Information. Parents, guardians or other persons with parental rights should contact us, if they believe that we have collected Personal Information from anyone under age sixteen(16).
How to Opt Out
Panel members may opt-out by: (i) following the instructions provided in your membership account; (ii) clicking on the unsubscribe link contained in a survey invitation and following the instructions on the opt-out web page; or (iii) contacting us as at:
[email protected]
or by mail at:
1200 S Brand Blvd, #200
Los Angeles, CA 91204
Nevada Privacy Rights
Under Nevada law, Nevada residents may submit a request directing us to not make certain disclosures of personal information (as defined in Nevada law) we maintain about them.
To exercise this right, please contact us at [email protected]
California Consumer Privacy Act (CCPA)
The California Consmuer Privacy Act (“CCPA“) provides California residents with certain rights relating to their Personal Information. This section describes your CCPA rights and how to exercise any of those rights by submitting a verifiable consumer request. Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request twice in a twelve (12) month period. The verifiable consumer request must provide requested information that allows us to reasonably verify that you are the person about whom we collected Personal Information. You will not be required to create an account to submit a verifiable consumer request. We will only use the Personal Information that you provide in a verifiable consumer request to verify the requesting individual's identity or authority to make the request. We may need to request additional information from you to verify your identity or understand your request.
Right to Access, Data Portability, and Deletion
You have the right to request access to Personal Information in a portable and easily accessible format. Upon receiving and verifying a verifiable consumer request, if we collected Personal Information about you over the past twelve months, the following information will be provided:
- The categories of Personal Information we collect about you
- The categories of sources of your Personal Information
- The business or commercial purpose for collecting or selling your Personal Information
- The categories of any third parties with whom we share your Personal Information
- The specific pieces of Personal Information collected about you
If we sold your Personal Information, the following information will be provided:
- The categories of Personal Information we collect about you
- The categories of Personal Information we sold
- The categories of any third parties to whom we sold your Personal Information
- A list of which categories of Personal Information we sold to each third party
- The categories of Personal Information we disclose about you for business purposes
You have the right to request deletion of your Personal Information that we have collected or maintained. However, this right does not apply if we need to retain the Personal Information to do the following:
- Provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you
- Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity
- Debug to identify and repair errors that impair existing intended functionality
- Conduct research in the public interest
- Safeguard the right to free speech
- To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
- Comply with a legal obligation or applicable law
- Use your Personal Information in a lawful manner that is compatible with the context in which you provided the information.
Right to Opt-Out of the Sale of Personal Information
You have the right to opt-out of the sale of Personal Information. A “sale“ is broadly defined by the CCPA to mean the selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating your Personal Information by us to a third party for valuable consideration. You will not be required to create an account to complete the opt-out process. We will not use any Personal Information gathered during the opt-out process for other purposes besides complying with your opt-out request. Once your request is received and verified, we will not sell your Personal Information. You may opt-in for the sale of Personal Information at any time; however, we will not reach out to request that you opt-in for at least twelve (12) months.
Please note that if you opt-out, we may not be able to deliver certain parts of the Service, such as surveys, promotions, and sweepstakes. We will make this clear at the point of opt-out so that you can make an informed decision.
Personal Information We Collect
In the preceding 12 months, we collected the following categories of Personal Information about California consumers.
| Identifiers | Name, address, IP address, email address, online identifier, account name, unique personal identifier, device identifier, session identifiers, network identifiers, hardware identifiers, mobile advertising identifier, driver’s license, passport, government issued photo identification, tax identification number,bank account information, and other similar identifiers |
| Commercial information | Surveys taken, panel participation, payment and redemption history |
| Legal protected characteristics | Race, sex, age, national origin, and disability |
| Internet or network activity | Browsing history, search history, information regarding a consumer’s interaction with a website, application, or advertisement, links clicked, pages viewed and time spent on pages, mobile network and operating system, browser and operating system, and other applications installed. |
| Geolocation | Physical location, IP address, WiFi, cellular triangulation |
| Employment information | General employment related information including job position and title, employment status, salary range |
| Education information | General education related information including education level, professional certifications, licenses |
| Inferences from above used to profile | Online consumer preferences, characteristics, trends, predispositions, behaviors |
| Image/Biometric | Photos, pictures, videos |
We collect Personal Information directly from you. As further described in this Privacy Policy, we may collect Personal Information from the following categories of sources: consumer survey companies, market research companies, financial services companies, payment processing companies, security and verification services companies, online and mobile websites and applications, and information services bureaus.
We use, disclose, and share the Personal Information we collect for our commercial and business purposes which include, without limitation: (i) to communicate with you regarding your membership with a Panel; (ii) to communicate with you regarding your participation in a survey(s); (iii) to tailor survey opportunities to you; (iv) to send you notifications of survey opportunities; (v) to comply with any and all legal obligations, including, without limitation, tax obligations; (vi) to administer and manage our reward and incentive programs and fulfill your requests for rewards and incentives; (vii) to facilitate your entry into sweepstakes and promotions and communicate with you regarding such entries (viii) to update our records; (ix) to comply with any data suppression obligations or requirements; (x) for identity verification and fraud detection and/or prevention purposes; and (xi) as otherwise permitted under to this Privacy Policy or as otherwise authorized by you.
In addition, we may use the information collected through the Survey Junkie Services and the Survey Junkie Applications for the following business purposes: (i) build, maintain, and improve Survey Junkie’s products and services; (ii) build, maintain, and improve DISQO’s products and services; (iii) create a profile of your interests and preferences; and (iv) use your information, in a depersonalized or aggregated form, to understand online user behaviors.
We may sell or disclose the categories of Personal Information to the following categories of third parties: market research agencies, advertising agencies, media companies, food and beverage companies, transportation companies, e-commerce companies, technology companies, retail companies, health product companies, consumer services companies, telecommunication companies, advertising networks, social networks, data analytics providers, data aggregators, investment management companies, and asset management companies.
How to Exercise Your CCPA Rights
To exercise any of the above rights, please contact us using the following information and submit the required verifying information as further described below:
- Online at online form
- Via email at [email protected]
Verification Process and Required Information
Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, your name and email address.
Authorized Agent
You may designate an authorized agent to make a CCPA request on your behalf. If you designate an authorized agent to make an access, deletion or opt-out of sale request on your behalf (i) we may require you to provide the authorized agent written permission to do so, and (ii) for access and deletion requests, we may require you to verify your own identity directly with us.
Minor's Right to Opt In
For California residents at least 13 and less than 16 years of age, we shall not collect, use, or share their Personal Data without affirmative authorization that they are opting in for the sale of their Personal Data. In addition, such minors shall be informed of the right to opt out at a later date.
Questions or Complaints
If you have any questions about this Privacy Policy, contact us via email at:
or by mail at:
1200 S Brand Blvd, #200
Los Angeles, CA 91204
Changes to This Privacy Policy
We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy simply by posting such change, update or modification on the website. Any such change, update or modification will be effective immediately upon posting on the website.
We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time. We encourage you to refer to this Privacy Policy on an ongoing basis. This Privacy Policy is current as of the “Updated” date which appears at the top of this policy. We will treat Personal Information in a manner consistent with the Privacy Policy under which it was collected, unless we have your consent to treat it differently. By using the Services or this website following any Privacy Policy change, you freely and specifically give us your consent to collect, use, transfer and disclose your Personal Information in the manner specified in such then-current Privacy Policy.
Applicability and Agreement
These Terms and Conditions (these “Terms”) govern and apply to your use of Survey Junkie panels and survey-related services, including, without limitation, (1) membership of a Survey Junkie panel or subpanel, including, without limitation, the Panel (“Panel”), (2) use of and/or access to any Panel website (“Website”) (3) participation in any survey or study offered, provided, hosted, or administered by or through the Survey Junkie Panel, (4) your eligibility for, and/or redemption of, rewards, incentives, and prizes offered for certain actions and activities, including, without limitation, successfully completing surveys; and (5) downloading and installing the Survey Junkie Applications (collectively, the “Services”).
Survey Junkie is an online market research community that is wholly owned by consumer insights platform DISQO, Inc. (www.disqo.com), which delivers data and analytics to the market research industry. All references in these Terms to “Us” or “We” refer to Survey Junkie and its subsidiary and affiliated companies. These “Terms” or “Agreement” constitute a legally binding agreement between you and Survey Junkie. By signing up, accessing, using, and/or participating in the Services you hereby expressly agree to comply with, and be bound by, these Terms. Survey Junkie reserves the right to refuse, restrict, prohibit, or reject your access to, use of, and/or participation in the Services, at any time and for any reason. Please read the following Terms of Use carefully before using any of the services available on the Website (“Service”). Your use of the Service constitutes your agreement to be bound by this Agreement. THIS AGREEMENT ALSO INCLUDES A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
Membership Eligibility
Panel membership is generally open to individuals who satisfy the requirements for membership. We only allow one member per unique email address. Members are not permitted to create more than one Survey Junkie account. Survey Junkie may refuse to provide the Services to anyone, at any time and for any reason or no reason.
Use of the Services
The Services are for personal, non-commercial use. You may use the Services only when and as available. Survey Junkie reserves the right to change, modify, or eliminate, and/or restrict or block access to, all or any part of the Services, without notice, at any time, for any reason or no reason.
Survey Junkie provides Panel members with the opportunity to participate in surveys. Participation in surveys is voluntary. By agreeing to become a Panel member, you agree to receive invitations to participate in surveys. You may unsubscribe from Panel membership at any time, see Section 12 "Opt Out Policy" below.
Panel Registration and Passwords
In order to register as a Panel member, you must register with or for the Panel and provide certain personal information. Panel members are required to truthfully provide all information. Survey Junkie reserves the right to restrict or prohibit your use of, access to, and/or participation in the Services if you provide, or Survey Junkie reasonably suspects that you have provided, information that is untrue, inaccurate, not current, or incomplete.
Survey Junkie will either: (i) issue a user name and password to a Panel member, or (ii) permit a Panel member to create his/her own user name and password. Panel members are solely responsible for the security of their user names and passwords and will be solely liable and responsible for any use, whether authorized or unauthorized, of their membership accounts.
Panel membership is specific to the individual who registers for membership with the Panel.
You acknowledge that you are accessing, using, and/or participating in the Services in the capacity of an independent contractor, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this agreement.
Restricted Content
In connection with your use of, access to, and/or participation in the Services, you may have the opportunity to review or access confidential and proprietary information, materials, products, and content (“Restricted Content”) belonging to Survey Junkie and/or the clients, partners and/or licensors of Survey Junkie surveys and services. Restricted Content is and shall remain the sole and exclusive property of the owner of the Restricted Content. In no event shall you obtain or receive any right, title, and/or interest in or to any Restricted Content. You agree to protect the confidentiality and secrecy of the Restricted Content and you agree not to modify, copy, reproduce, republish, display, transmit, distribute, reverse engineer, create derivative works of, decompile, or otherwise use, alter, or transfer Restricted Content without the prior express written consent of Survey Junkie. You acknowledge and agree that Restricted Content may be subject to, and protected by, intellectual property laws, regulations, and codes. You further acknowledge and agree that if you breach or otherwise violate the restrictions, limitations, and prohibitions contained in this Section, in addition to any other rights or remedies available to Survey Junkie, Survey Junkie reserves the right to terminate, prohibit or restrict your use of, access to, and/or participation in the Services.
User Content
You are solely liable and responsible for all content, materials, information, and comments you use, upload, post or submit in connection with the Services (“User Content”). You are solely responsible for all third party approvals, consents, and/or authorizations required for User Content. If you submit User Content, the User Content may become publicly available and may be shared with third parties including, without limitation, Survey Junkie's clients, clients of Survey Junkie's clients, and third party service providers. User Content should only include audio, video, images, or the likeness of the individual submitting the User Content and should not contain copyrighted or trademarked content or material of any third party. User Content should not include audio, video, images, or the likeness of anyone other than the user. You will not receive compensation for any User Content.
By using, uploading, posting, or submitting User Content in connection with the Services, you hereby grant to Survey Junkie a perpetual, irrevocable, unlimited, transferrable, sub-licensable, world-wide, royalty free, right and license to edit, copy, transmit, publish, display, create derivative works of, reproduce, modify, distribute, and otherwise use, modify, or distribute your User Content in any manner, without compensation or notice.
You are solely responsible for the User Content. Survey Junkie does not and cannot review all User Content and Survey Junkie is not responsible for the User Content. Survey Junkie reserves the right to delete, move, or edit User Content, that is, in Survey Junkie's sole discretion, deemed to: (i) violate these Terms, (ii) violate copyright or trademark laws, or (iii) be abusive, defamatory, obscene, or otherwise unacceptable.
License Grant
When you use the Services or a Website, we grant you a, personal, non-exclusive, revocable, limited license to use our Services. You acknowledge that we maintain all right, title, and interest in Services or Website. This license may be terminated if you violate any provisions listed in this Agreement or our Privacy Policy. Additionally, this license may be terminated if you are engaged in any activities that we determine, in our sole discretion, may damage the rights of Survey Junkie or if your activities are in violation of any applicable laws.
Claims of Copyright Infringement
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Services or the Website infringe your copyright, you (or your agent) may send us a notice requesting that we remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. Notices should be sent to:
Survey Junkie
1200 S. Brand Blvd. #200
Los Angeles, CA 91204
Rewards Programs
In connection with your use of the Services, you may have the opportunity to earn rewards, incentives, and entries into prize draws or sweepstakes. Information, official rules, and terms and conditions for rewards, incentives, and prize draws or sweepstakes may be available on the Panel Website, at the beginning or end of a survey, in survey invitations, on the website(s) for redeeming rewards, incentives, and prizes, and/or may be described in any newsletter or other communication distributed or published by Survey Junkie.
You may redeem your points for rewards, including, without limitation, through Paypal, Dwolla and gift cards. A minimum number of points may be required for redemption. A valid and verified Paypal account is required for redemption of points via Paypal. For redemptions made through ACH transfers initiated by our service provider Dwolla, a bank account holder's name, account type, routing number, and account number will be required. You expressly authorize Survey Junkie’s service provider, Dwolla, Inc. to originate credit transfers to your financial institution account. Survey Junkie reserves the right to verify the identity of Paypal or Dwolla account holders and withhold payment in its sole discretion, if it believes that the identity of the Paypal or Dwolla account holder differs from the Survey Junkie user; if it believes the user has violated this Agreement; or if it believes that the user has violated federal, state, or local law. Survey Junkie is not liable for the functionality of Paypal, Dwolla or other third parties that provide services through which a user may redeem points. Rewards, incentives, and prizes are non-transferrable.
Profile Updates
Panel members agree to promptly notify Survey Junkie member services team of any changes in or to information contained in their member profile. Panel members agree to review and update, as necessary, membership profiles no less frequently than once every six (6) months. A Panel member may update, correct, and/or delete information contained in his or her membership profiles by: (i) accessing his or her Panel membership account; or (ii) sending an email to the appropriate Panel member services team for the appropriate Panel.
Opt-Out Policy
Panel members may opt-out from using the Services (including, without limitation, from receiving newsletters or communications), at any time, by: (i) following the unsubscribe procedures described on the Website or contained in any email received from the Survey Junkie; or (ii) by sending an email to the Panel member services team. Survey Junkie shall use reasonable efforts to read and respond to each email request within a reasonable period of time after receipt. Upon termination, a Panel member's contact information will be removed from any further communication or contact lists. Please allow a few days for the complete removal of contact information from Survey Junkie's communication or contact lists for the applicable Panel; during which period the member may receive communications which were created or compiled prior to termination. Please see the Survey Junkie Privacy Policy for information on how Survey Junkie handles information and data following an unsubscribe, termination, or opt-out request (“Survey Junkie Privacy Policy”).
At any time you seek to opt out of the Survey Junkie 0Applications, you may uninstall the Survey Junkie Applications from your mobile device.
Third Party Websites
In connection with your use of the Services, the Website, or the Survey Junkie Applications, you may be able to voluntarily link or connect to websites maintained and/or operated by third parties (“Third Party Websites”), such as participating in surveys conducted on third party websites or signing up with a third party to do an in-home product use consumer test. Survey Junkie does not endorse any Third Party Website nor any products (including but not limited to physical products), services, and/or opportunities advertised, available, offered and/or sold by, on, through or in connection with any Third Party Website (“Third Party Information”). Survey Junkie does not make any representations or warranties regarding the Third Party Websites and/or the Third Party Information, even if the Website contains links to such Third Party Websites or Third Party Information. Survey Junkie expressly disclaims all liability arising out of, or in connection with your use of Third Party Websites and Third Party Information. Please carefully review all policies and terms applicable to the Third Party Websites and the Third Party Information.
Panel and Survey-Related Communications with Survey Junkie
All panel and survey-related communications (excluding personal information) and User Content submitted or transmitted by You to Survey Junkie by electronic mail or otherwise, shall be treated as non-confidential and non-proprietary information, unless specifically indicated by You either prior to, or contemporaneously with, the submission or transmission of such communications and User Content. You agree that any such communications and User Content may be used by Survey Junkie for any legal reason.
Privacy
Survey Junkie takes your privacy very seriously. For information about Survey Junkie Privacy practices, please review the Survey Junkie Privacy Policy.
Disclaimer and Limitation of Liability
YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES ARE AT YOUR OWN RISK. NEITHER SURVEY JUNKIE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE WEBSITE MAKES ANY REPRESENTATIONS ABOUT THE SUITABILITY OF THE CONTENT OF THIS WEBSITE FOR ANY PURPOSE, NOR THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE. THAT THE SITE OR SITE SERVICES, OR ANY THIRD PARTY WEBSITES LINKED TO THE SITE WILL MEET YOUR REQUIREMENTS, OR THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES SURVEY JUNKIE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SITE SERVICES, AS TO CONFIDENTIALITY OR PRIVACY OF ANY OF USER'S INFORMATION REGISTRATION DATA, EXCEPT AS SET FORTH IN THE SURVEY JUNKIE PRIVACY POLICY, OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE OR WEBSITE SITE SERVICES. ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS DONE AT YOUR OWN RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. SURVEY JUNKIE AND ITS SERVICE PROVIDERS MAKE NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE WEBSITE OR ANY TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE AND ARE NOT RESPONSIBLE FOR ANY USE OF CONFIDENTIAL OR PRIVATE INFORMATION BY MERCHANTS SELLING THROUGH THE WEBSITE OR OTHER USERS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SURVEY JUNKIE, AFFILIATES OR THROUGH THE SITE, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL SURVEY JUNKIE BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR USE OR THE INABILITY TO USE THE WEBSITE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER SURVEY JUNKIE WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE. IN THE EVENT SURVEY JUNKIE BEARS LIABILITY FOR DAMAGES, LOSSES, AND CAUSES OF ACTION, THE LIABILITY WILL BE LIMITED TO THE MAXIMUM AMOUNT PAID BY YOU, IF ANY, FOR USING THIS SITE. NOTWITHSTANDING ANYTHING IN THESE TERMS TO THE CONTRARY, THIS DISCLAIMER OF WARRANTIES DOES NOT APPLY IN NEW JERSEY.
Changes
Survey Junkie hereby reserves the right, in Survey Junkie's sole discretion, to make changes to these Terms. Survey Junkie encourages you to review these Terms on an ongoing basis.
Limitations of Liability
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAWS, YOU ACKNOWLEDGE AND AGREE THAT IN NO EVENT WILL SURVEY JUNKIE BE LIABLE, OR OTHERWISE RESPONSIBLE, TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND/OR PUNITIVE DAMAGES, FOR ANY REASON(S) OR FOR ANY CAUSE(S), REGARDLESS OF WHETHER SURVEY JUNKIE IS INFORMED OF THE POSSIBILITY THE SUCH DAMAGES MAY EXIST. NOTWITHSTANDING ANYTHING IN THESE TERMS TO THE CONTRARY, THESE LIMITATIONS OF LIABILITY DOES NOT APPLY IN NEW JERSEY.
Compliance with Applicable Laws
You acknowledge and agree that you will comply with all applicable international, national, Federal, state, and/or local laws, codes, regulations, rules and/or requirements (“Applicable Laws”) regarding your use of, participation, in, and/or access to the Services.
Suspension, Termination and De-Activation of Panel Membership Accounts
Either party may terminate your membership with a Panel at any time, with or without cause, for any reason or no reason, and without liability for the termination.
In addition to any and all other available remedies, Survey Junkie may, without notice, suspend and/or terminate your use of, access to, and/or participation in the Services if you are in breach or violation of these Terms. If Survey Junkie terminates your membership due to your breach or violation of these Terms: (i) you forfeit all rights, title, and interest in and/or to all unredeemed rewards, incentives, and/or prizes, effective upon termination; (ii) your membership will immediately be canceled; (iii) your access to, participation in, and use of the Services will immediately cease, and (iv) you will not be allowed to participate in surveys offered through the Services.
In addition, Survey Junkie reserves the right to de-activate your Panel membership account: (a) if your membership account does not remain Active (as defined herein); (b) if Survey Junkie receives a hard bounce or delivery failure notice in regards to email communications sent by Survey Junkie to your email account; or (c) if Survey Junkie receives a “mailbox full” reply notice three (3) times in regards to email communications sent by Survey Junkie to your email account. For the purpose of these Terms, “Active” means that you: (i) participate in a survey, at least, once every twelve (12) months.
In the event of deactivation, termination by you, or termination by Survey Junkie (other than for your breach or violation of these Terms), Survey Junkie shall maintain unredeemed rewards, incentives, and/or prizes active and available for you to redeem for a period of thirty (30) days following de-activation or termination.
Survey Junkie, Vendor and Subcontractor Employees
- Restriction. Survey Junkie, vendor and subcontractor employees and their Immediate Family Member(s) (as defined herein) are not eligible to receive any payments, prizes, or incentives for using, participating in, or accessing the Services. For the purpose of this Section 20, the term “Immediate Family Member(s)” includes parents, spouses, children or significant others (i.e. girlfriends/boyfriends, domestic partners, civil partner and spousal equivalents).
- Procedures. Survey Junkie, vendor and subcontractor employees may use, access, or participate in the Services, only after receiving permission from their respective manager, and only for the sole purpose of improving Survey Junkie's products and/or services. Survey Junkie, vendor and subcontractor employees must always be honest and report accurate information in connection with using, accessing, or participating in the Services. If altered, false, or untrue information or data must be used, prior consent and approval must be received from Survey Junkie's Chief Executive Officer.
- Improper Conduct. Unless authorized pursuant to these Terms or otherwise approved in writing by Survey Junkie' Chief Executive Officer, the violation of the terms of this Section 20 by an Survey Junkie, vendor or subcontractor employee and/or its Immediate Family Member(s) is a violation of Survey Junkie's standards of conduct and any such violation may subject the employee to discipline, including, without limitation, termination of employment.
Notices
- Notice from You to Survey Junkie. Except as otherwise set forth herein, or as required by Applicable Laws, all notices to be sent or provided to Survey Junkie should: (i) be correctly addressed to the applicable business address, and shall be sufficiently delivered if delivered: (a) by Federal Express, Express Mail, or other nationally or internationally recognized overnight courier service (in which case notice shall be effective one (1) business day following dispatch); or (b) by certified mail, return receipt requested, postage prepaid (in which case notice shall be effective six (6) days following deposit in mail); or (ii) be sent via email to the appropriate member services team.
- Notice from Survey Junkie to You. Except as otherwise required by Applicable Laws, you agree that Survey Junkie may provide notices to you: (i) via the e-mail address provided by you to Survey Junkie (in which case notice shall be effective one (1) day following the date the e-mail was sent, provided that Survey Junkie did not receive an error message stating that delivery of the e-mail was delayed, that the e-mail address was invalid, or that the e-mail otherwise could not be delivered).
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Legal Notice. All questions regarding these Terms and all legal notices should be sent, in accordance with Section 21.A. of these Terms, to:
Survey Junkie
Attn: Legal Department
1200 S. Brand Blvd. #200
Los Angeles, CA 91204
Or via email to:
[email protected]
Electronic Signatures and Agreements
You acknowledge and agree that by clicking on the button labeled "SUBMIT", "GET STARTED", “I AGREE”, or “I ACCEPT" or such similar links as may be designated by Survey Junkie to accept the terms and conditions of these Terms, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms and Conditions. Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including without limitation the United States Electronic Signatures in Global and National Commerce Act (the “E-Sign Act”) or other similar statutes, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SITE OR SERVICES OFFERED BY SURVEY JUNKIE. Further, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non- electronic records, or to payments or the granting of credits by other than electronic means.
Severability
If any term or provision of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such term or provision shall be deemed null and void and shall not affect the application and/or interpretation of these Terms. The remaining terms or provisions of these Terms shall continue in full force and effect, as if the invalid or unenforceable term or provision was not a part of these Terms.
Arbitration
ANY CLAIM OR DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE WEBSITE, SERVICES AVAILABLE ON THE WEBSITE, OR THESE TERMS OF USE SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION, EXCEPT THAT EITHER PARTY MAY SEEK INTERIM RELIEF FROM ANY STATE OR FEDERAL COURT IN THE PARTY'S STATE OF RESIDENCE TO PROTECT THE PARTY'S INTELLECTUAL PROPERTY RIGHTS. ARBITRATION WOULD REMOVE YOUR RIGHT TO LITIGATE A CLAIM IN COURT OR TO HAVE A JURY TRIAL ON THAT CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. IT IS IMPORTANT THAT YOU READ THIS PROVISION CAREFULLY BEFORE ACCEPTING THESE TERMS OF USE.
IF A DISPUTE IS ARBITRATED, YOU GIVE UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST SURVEY JUNKIE INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION ARE GENERALLY MORE LIMITED THAN IN A LAWSUIT, AND OTHER RIGHTS AVAILABLE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.
All disputes between you and Survey Junkie, including disputes related to this Agreement, your use of the Website, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Survey Junkie hereby expressly waive trial by jury. You may bring claims only on your own behalf. Neither you nor Survey Junkie will participate in a class action or class-wide arbitration for any claims covered by this Agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account. This dispute resolution provision will be governed by the Federal Arbitration Act. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction.
In any arbitration, Survey Junkie will pay the filing, administration, service or case management fee, plus the costs associated with the first day of arbitration, with the remaining costs to be paid by the non-prevailing party. Unless inconsistent with applicable law, each party shall bear the expense of their respective attorneys', experts' and witness fees, regardless of which party prevails in the arbitration.
Arbitration shall take place in Los Angeles, California, but may proceed telephonically if the complainant so chooses.
Governing Law
This Agreement shall be governed and enforced by applicable laws of the State of California (without regard to conflict of law provisions thereof).
Taxes
You agree that you are responsible for all taxes and fees associated with your use of the Survey Junkie Website and Service. If you earn more than a certain amount of money on the Website, we may be required by law to mail you a form to obtain your social security number for tax reporting purposes. You agree that you will complete and return all forms we send to you requesting information.
Relationship between You and Survey Junkie
You shall be an independent contractor and not a partner, joint venturer, or employee of Survey Junkie. You shall not represent that you are an agent or representative of Survey Junkie.
No Assignment
You may not assign your rights or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
Miscellaneous Terms
The headings contained in these Terms are for reference only and shall have no effect on the interpretation and/or application of these Terms. Survey Junkie's failure to enforce a breach by you of these Terms shall not waive or release you from such breach and shall not waive, release or prevent Survey Junkie from enforcing any subsequent breach by you of these Terms. These Terms, any rules, terms or policies referenced herein or incorporated herein, and any Panel specific requirements, represent the entire understanding and agreement between Survey Junkie and you with respect to the subject matter hereof.
If parts of these terms and conditions are illegal, unenforceable, or void, the remainder will remain unaffected and enforceable. The Terms stated therein outline the mutual agreements between us. The failure of Survey Junkie to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Survey Junkie in writing. The section titles in the Agreement are used solely for the convenience of the parties and have no legal or contractual significance.
